The weekly mystery Shop Calls service is a performance monitoring system for inspecting and rewarding effective telephone principles relative to incoming sales calls. This unique "shopping" system provides the dealership with a weekly recorded phone call of one of the dealership's sales consultants taking an incoming sales call.
The call is scored based on the principles of the Traver Technologies Scorecard and is shipped to the dealership for the weekly training meeting. In the meeting, a blank Traver Technologies Scorecard is handed out to each sales consultant and the call is played for everyone to score according to the principles of the scorecard.
If the sales consultant who was taped scores 90 points or more (out of a possible 145), the dealership awards a cash bonus of $50. If the 90-point benchmark is not met, the cash bonus carries over to the next week. Also included on the weekly tape is the "Call of the Nation", the highest scored shop call in the country for that week.