Moment of Truth Intelligence Solution (MOTI)

Everywhere your employees interact with customers and prospects is an opportunity to increase sales and create a quality experience. The employee-customer interaction represents the Moment of Truth, your best opportunity to influence how a prospective customer views, values and ultimately buys. What do you do to manage and impact your Moment of Truth?

Did you know?

• Overall, Product Quality Index is up in Auto Sales
• However, 50% of all auto shoppers walk away from a dealership citing poor treatment
• Automotive customers are increasingly sensitive to:
  • Time-related issues when purchasing a vehicle (on average, a 3-hour process)
  • Lack of knowledgeable sales consultants

How Does the Dealership Benefit?

• Improve appointment ratio and qualifying skills
• Increase sales and add-on sales activity
• Identify phone, showroom floor or lot opportunities at risk
• Maximize lead generation and advertising investments
• Identify and correct behaviors inconsistent with performance in real-time
• Ensure employees consistently follow performance – driven processes
• Quickly identify individual training/coaching needs

MOTI Does What Is Impossible To Perform Manually…
When you need to know what is happening on the sales floor during every interaction, every day.

• Who has the time to listen to every call when what you really want is to save the deal, sell more services and protect your CSI score
• Audio is captured, analyzed and scored without ever putting a human ear to it
• MOTI quickly and easily shows you what types of calls or interactions occurred and how they scored against thresholds designed to measure success
• Phone-only solutions fail to address critical face-to-face opportunities on the showroom floor, during the test drive, on the walk-a-round, in the service lane or the vehicle delivery
• With MOTI, you focus on resolving the issues we identify for you

Moment of Truth Intelligence
Start each day with a clear picture of performance by individual, team and dealership…

• Appointment ratios
• Proficiency of inbound and outbound calls
• Assessments

For a demo click here or contact your local Regional Manager