Shop Calls^SM

The weekly mystery Shop Calls service is a performance monitoring system for inspecting and rewarding effective telephone principles relative to incoming sales calls. This unique "shopping" system provides the dealership with a weekly taped phone call of one of the dealership's sales consultants taking an incoming sales call.

The call is scored based on the principles of the Traver Technologies Scorecard and is shipped to the dealership for the weekly training meeting. In the meeting, a blank Traver Technologies Scorecard is handed out to each sales consultant and the call is played for everyone to score according to the principles of the scorecard.

If the sales consultant who was taped scores 90 points or more (out of a possible 145), the dealership awards a cash bonus of $50. If the 90-point benchmark is not met, the cash bonus carries over to the next week. Also included on the weekly tape is the "Call of the Nation", the highest scored shop call in the country for that week.

Call of the Nation^®

The "Call of the Nation" gives the opportunity for a sales consultant to be a celebrity for the week if their call is selected. Typically, the dealership awards an additional cash bonus to any sales consultant who achieves this merit. Traver Technologies sponsors various contests throughout the year, directly awarding cash or prizes to the grand champion of each of these sales contests.

This unique process is a powerful conditioning exercise, allowing the student to be the teacher during the weekly scoring task. The process also instills that every call to the dealership should be treated like a shop call.